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National Citizen Survey

For the first time, The City of Surprise has participated in the National Citizen Survey, a respected survey of public opinion about community characteristics and services performed in approximately 500 municipalities around the country, including 18 in Arizona.

On this site you can read the entire report on .pdf files, or view the results by clicking on the characteristics or service categories below.

87% of Surprise residents rated the overall quality of life in Surprise as “Excellent “ or “Good.” 91% said they would recommend Surprise as a place to live.

Residents gave the cleanliness of the community and the overall appearance of Surprise the most favorable ratings, according to the report. The two characteristics with the least positive ratings were ease of bus travel and employment opportunities in Surprise.

 

Methods

  • Representative sample of 1200 households
    • 409 obtained or 37%
    • High end of normal (range is 25% to 40%)
    • Margin of error: +/- 5%
  • Statistically weighted to reflect population
    • Based on 2008 American Community Survey Census estimates

 

Comparing results

  • Our results were compared to an National Research Center database of 500
  • The percent of residents rating the service or community feature as “excellent” or “good” is presented
  • The results are noted as “above”, “below” or “similar to” as compared to the other jurisdictions included in the benchmark comparison
Above
Above
Similar
Similar
Below
Below

“Similar” is when our results are within three points on the 100-point scale of the average response in comparison jurisdictions

 

8 broad categories combining characteristics and services

Community Quality
Community Design
Public Safety
Environmental Sustainability
Recreation & Wellness
Community Inclusiveness
Civic Engagement
Public Trust
 

 

5 broad services categories

Community Design
Public Safety
Recreation & Wellness
Environmental Sustainability
Civic Engagement
 

 

 


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