Northwest Valley Dial-A-Ride

Dial-A-Ride Transportation
operated by Northwest Valley Dial-A-Ride
Customer Service Contact Info

Northwest Valley Dial-A-Ride service provided by Valley Metro

image1.jpgThe daily cap for weekday Dial-A-Ride trips is 160 one-way trips. Saturday service is 30 one-way trips per day.

Dial-A-Ride offers advanced reservations. Certified ADA, seniors and others with disabilities can schedule advance reservations up to 14 days prior to the trip. Same-day booking is available to all other customers based on trip availability.

Dial-A-Ride is available to each and every resident of Surprise and has the capability of transporting wheelchair clients.

Hours of Operation:
Monday - Saturday, 5 a.m. - 8 p.m.
Service now available on holidays
How to Make an Appointment:
  • Call 602.266.8723 on the following days/times
    • Monday - Saturday
    • 5:00 am - 8:00 pm
Be prepared to give the dispatcher the following information:
  • Your name, address and phone number
  • Reason for your trip
  • Desired pick-up time and complete location address
  • Your desired time to return from your destination
  • How many passengers will be traveling and any special needs
Customer Service:
Have a question, comment or concern? Click here for customer service contact information.

Transportation Fees

Within Surprise:
$1.00 per person per ride
Outside Surprise:
Sun City, Sun City West, Youngtown, El Mirage, & the medical offices near Boswell Hospital
$1.25 per person per ride
Valley Metro bus stop at 111th & Grand Ave
$1.25 per person per ride

Valley Metro All Day Passes are available when boarding the bus or when purchasing at a local retail outlet.

The fee covers the fares for Surprise Dial-A-Ride & the Valley Metro buses.
Please Note: Exact fare is required, drivers cannot make change. Children under 16 must be accompanied by an adult.

What Services Does Surprise Dial-A-Ride Provide?

Northwest Valley Dial-A-Ride provides two types of service:
ADA and General Public.

ADA: The Americans with Disabilities Act (ADA) of 1990 requires public transportation agencies to provide paratransit services—which complement regular fixed-route bus service—for individuals who do not have the functional ability to ride public transit buses. Northwest Valley Dial-A-Ride service provides shared-ride public transportation although there is no fixed-route service within the City of Surprise, at this time. Our residents are encouraged to become certified under the ADA in order to participate in valley-wide ADA system.

General Public: The City of Surprise has elected to make the Northwest Valley Dial-a-Ride services available to the general public under very specific conditions. Not all cities provide this service.

Dial-A-Ride service is available to:
  • Persons who meet the eligibility requirements of the Americans with Disabilities Act (ADA)
  • Other persons with disabilities
  • Senior citizens age 65 and over (Non ADA Certified)
  • and the general public.
You may be asked for identification to establish your eligibility to use Dial-A-Ride services.

How Do I Become ADA Certified?

If you would like to become certified under the ADA, you can request an application from the Valley Metro at 602.716.2100.